Privacy Policy

Last Updated: 27/01/2026

This Privacy Policy explains how Chiller Technical Solutions (referred to as “we”, “us”, or “our”) collects, uses, stores, and shares personal data when you use our website, and what rights you have under UK data protection law.

We are committed to protecting your privacy and handling your personal data in a transparent and secure way.

1. Who we are (Data Controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Chiller Technical Solutions is the Data Controller of personal data collected via this website.

Contact Details:

Chiller Technical Solutions
24 Westcourt Drive, Oldland Common, Bristol, BS30 9RU
[email protected]
0117 932 1992

2. Our website management provider (Data Processor)

Our website is managed by Bristol Website Design, who acts as a Data Processor on our behalf. This means they may have access to personal data submitted through the website for the purpose of maintaining, supporting, and securing the website, but they will not use that data for their own independent purposes.

Bristol Website Design may also have access to technical and performance data relating to the website (for example, Search Console information and similar diagnostic data).

3. The personal data we collect

We may collect and process the following categories of personal data:

Data you provide via forms:

Name
Contact details (such as email address and telephone number)
Booking details and information you include in your message
Any other information you choose to submit

Technical and usage data (collected automatically when you use the website):

IP address (which may be processed in shortened or full form depending on configuration)
Device and browser details
Pages visited and actions taken on the site
Referring pages and links clicked
Website performance and error information

This technical data may be collected via services such as Google Search Console and similar tools used to monitor website visibility, performance, and security.

4. How we use your personal data

We use personal data to:

Respond to enquiries submitted via the website
Consult, arrange, and manage bookings and related communications
Operate, maintain, and secure the website
Monitor and improve website performance and user experience (for example through Search Console insights and diagnostic information)
Comply with legal obligations where applicable

5. Lawful bases for processing (UK GDPR)

Under UK GDPR, we must have a lawful basis to process your personal data. Depending on the circumstances, we rely on one or more of the following:

Contract: where processing is necessary to take steps at your request or to perform a contract (for example, handling a booking).
Legitimate interests: where processing is necessary for our legitimate interests, such as running our business, responding to enquiries, maintaining website security, and improving our services, provided those interests are not overridden by your rights.
Legal obligation: where we must process data to comply with a legal requirement.
Consent: where required, for example for certain optional cookies or marketing activities. You can withdraw consent at any time.

6. Who we share personal data with

We may share personal data with trusted third parties only where necessary, including:

Bristol Website Design (website management and support, acting as our processor)
IT and hosting providers that store website data and support website operation
Analytics and diagnostic providers (such as Google Search Console, and similar tools) to understand website performance and technical issues

We do not sell your personal data.

7. International transfers

Some service providers (for example, large technology platforms) may process data outside the UK. Where personal data is transferred internationally, we will take steps required by UK GDPR to ensure appropriate safeguards are in place, such as the use of UK-approved international transfer mechanisms.

8. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes set out in this policy, including for legal, accounting, or reporting requirements.

Typical retention approach:

Form submissions and booking enquiries: retained for as long as needed to deal with the request and maintain appropriate business records.
Technical and diagnostic logs: retained in line with the relevant tool’s settings and our operational needs.

You can ask us for more detail on retention periods using the contact details above.

9. Your data protection rights (UK)

You have rights under UK GDPR, including:

Right of access: request a copy of your personal data
Right to rectification: ask us to correct inaccurate or incomplete data
Right to erasure: ask us to delete your personal data (this is not absolute and may depend on legal requirements)
Right to restrict processing: ask us to limit how we use your data
Right to object: object to processing based on legitimate interests
Right to data portability: request transfer of data you provided to us (where applicable)
Right to withdraw consent: where we rely on consent, you can withdraw it at any time

Removal upon request: We can remove personal data upon request where the law allows. To request deletion, contact us using the details in section 1.

10. How to make a complaint

If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: Information Commissioner’s Office

11. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. Access to personal data is limited to those who need it for legitimate business and operational purposes.

12. Children’s privacy

Our website is not intended for children and we do not knowingly collect personal data from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.